Publications
Books
Top Shops +! - The New Manufacturing Standard
Written by Robert G. Wilson and John D. Linscott
Published by Hanser-Gardner Publications (2000)
The new ISO 9000:2000 family of standards focus is on quality performance and meeting customer expectations and demands. This all new edition of Top Shops! is a blueprint for meeting the requirements of the new standard and remaining competitive in business. By using diverse management techniques such as identifying and measuring customer expectations, team building, consensus problem solving, setting goals for personal and professional success, establishing performance zones, and solving employee problems, the authors provide answers to the problems and questions confronting every shop owner and manufacturing manager. Remaining competitive and achieving ISO registration are essential in today’s market, and this book is packed with hundreds of practical tips, charts, and proven case histories that make it the perfect guide not only for managing large and small shops, but for manufacturers of all sizes.
Books
Top Shops +! - The New Manufacturing Standard
Written by Robert G. Wilson and John D. Linscott
Published by Hanser-Gardner Publications (2000)
The new ISO 9000:2000 family of standards focus is on quality performance and meeting customer expectations and demands. This all new edition of Top Shops! is a blueprint for meeting the requirements of the new standard and remaining competitive in business. By using diverse management techniques such as identifying and measuring customer expectations, team building, consensus problem solving, setting goals for personal and professional success, establishing performance zones, and solving employee problems, the authors provide answers to the problems and questions confronting every shop owner and manufacturing manager. Remaining competitive and achieving ISO registration are essential in today’s market, and this book is packed with hundreds of practical tips, charts, and proven case histories that make it the perfect guide not only for managing large and small shops, but for manufacturers of all sizes.
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